Google Analytics Experts

From EpikOne

Support Ticketing FAQ

  1. What if I require further assistance with login or submitting a help request, have general questions or an issue with my support plan account?

  2. What if I forget my support ticketing user login and/or password?

  3. Do all support communications have to be conducted through email ticketing? Can I speak with EpikOne technicians on the phone?

  4. Am I billed toward my support time if I contact you with issues trying to login or submit a ticket?

  5. How can I find out how much time is remaining in my support plan?

  6. I have extra time left in my support plan. What is the best way to utilize it?

  7. Can more than one user have access to my support plan account?

  8. What are your support ticketing hours? How do we know when you are closed for holidays or the system is down for maintenance?

  9. Can I edit my account profile (such as user email, password, etc.)?

  10. What if I require more immediate response time and/or direct communications with an EpikOne technician?

  11. Why EpikOne to provide me with professional support?

  12. I originally purchased a support plan to help with my Google Analytics issues. Now I have questions about our AdWords account and beginning to take a look at Website Optimizer. Do I need separate support plans to get help?

  13. Where can I find the Terms of Service and Privacy Policy for your support plans?