Professional Support from AnalyticsExperts

If you have exhausted all of the available free online resources and still can’t resolve your issues or get questions answered in a timely manner, AnalyticsExperts offers a Professional Support Solution for Google Analytics, AdWords, Ad Manager, Website Optimizer, and the Google Analytics API.



	“I need help!” Targeted Issues, Specific Questions Limited to one, one-time purchase per customer. Good for 30 days from date of purchase Terms of Service	Price: $250
	More Complex Issues with Installation and Configuration Good for 6 months from date of purchase Terms of Service	Price: $600
	Complex Issues and Questions. Ideal for Multiple Accounts, Profiles and Testing Good for 12 months from date of purchase Terms of Service	Price: $1200
	Ideal for Power Users and Agencies. Ongoing Support Issues and Questions for Multiple Accounts, Profiles, Testing. Best Hourly Rate! Plan duration: Up to 4 hours per month for 12 months Terms of Service	Price: $6000

Why AnalyticsExperts?

As one of the original partners in the Google Support Provider Network, we carry the following credentials: Google Analytics Authorized Consultant, AdWords Qualified Company, Website Optimizer Authorized Consultant, and Google Ad Serving Certified Consultant. Our support plan structure and pricing is based on Google’s suggestions for providing a variety of economical options to fit the needs of all business types.
Through an efficient support ticketing system, our plans allow you to communicate directly with one of our technical specialists. They can answer those burning questions, help you resolve complex issues and offer assistance for a variety of procedures. Check out Frequently Asked Questions to learn more about our support ticketing system!

AnalyticsExperts Support Plan Details:

• Login access to support ticketing and instructions for granting access to your account(s) is provided upon purchase.

• Initial email response to all tickets within 24 business hours, with continued email communication until the issue is resolved or questions are answered in a satisfactory manner.

• An initial response is typically a ticket solution, but may also be a request for more information.

• When submitting a ticket, you are welcome to request a scheduled support call with a technical specialist.

• Monitored normal ticketing support Monday to Friday, 9 AM to 5 PM Eastern Time (GMT -5:00).

• Support incidents are billed in 20 minute increments.

• The one hour support plan is valid for 30 days from date of purchase, the 3 hour plan is 6 months and the 8 hour plan is 12 months.

• Unused monthly time on annual support plans does not rollover to the following month.

• While we provide in-depth assistance on Google Analytics, AdWords and Website Optimizer accounts, we do not perform direct work on client websites or servers.

• Please understand that support plans from AnalyticsExperts are to help answer specific questions, resolve targeted issues, or provide basic analysis. For deeper analysis on the performance of your website, or to perform implementation of Google Analytics, AdWords or Website Optimizer, Contact Us to learn more about our Service, Training and Consulting offerings.

• Purchaser of a Professional Support Plan agrees to AnalyticsExperts Terms of Service.